Customer Testimonials

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Google Apr 11, 2021

i thought heidi was excellent. she listened to what i was looking for. she was also very pleasant to work with. my only concerns at this time is the time it takes to get it done.

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Google Apr 9, 2021

I had an issue with the service department on my 2019 GMC truck. The service department was very nice in solving the issues and they made it right. Thank you so very much!!!

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Google Apr 5, 2021

Was a great experience purchasing my truck not pushy told them what I wanted for a monthly payment and they made it happen very pleasant staff to work with

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Google Apr 2, 2021

Always great! Thanks Jim Rugg for finding us our new car.

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Google Apr 2, 2021

Everyone was very helpful, friendly, and professional.

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Google Apr 1, 2021

Jim was knowledgeable and great to work with! He made the process of buying a truck a smooth one.

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Google Mar 31, 2021

Heather did an exceptional job and helped us through the entire process. They gave us a great deal too!

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Facebook Mar 31, 2021

Their sales team is phenomenal. Why? Melonie Rugg professionalism is off the charts. She listens to what you’re looking for and than goes above and beyond to make it happen. Both vehicles we have bought in the past year have been through Melonie and both experiences were painless, smooth and easy. I highly recommend Springfield Buick GMC.

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Google Mar 30, 2021

Honor...Paint cholate pain, scatch

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Google Mar 30, 2021

It was all good and I will be back and do it all again

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Facebook Mar 29, 2021

Great experience and we are happy owners of a pre owned truck. We tried out new and used. Jim Rugg was awesome and treated us very well.

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Google Mar 25, 2021

Just bought my fourth truck from Springfield GMC, Heather as usual was fantastic, straight forward and pleasant to do business with, I always tell people to go visit Springfield GMC. Thanks again.

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Google Mar 24, 2021

Well worth the short ride from Rutland! Heidi was great and made my purchase extremely easy. No pressure, hometown deal will get what you’re looking for.

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Facebook Mar 22, 2021

Excellent experience! A little hesitant about buying remotely, Melanie made it so easy. Very happy with the whole transaction

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Google Mar 22, 2021

Melanie was outstanding..She was polite, she listened to what we wanted. Hands down the nicest people. They were super kind to my 11 yr old Autistic son. Patient with us while we try to keep our child contained. They went above and beyond so that we could keep our Kia which was awesome! Thank you guys so much we will surely do business with you again!!! Sincerely Nicole Donald and Elijah Moore

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Facebook Mar 19, 2021

not happy i have to sign my state tax return over to pay my bill, wish my back up Carma was clear as the loaner, wish i could keep the loaner its a nice ride

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Google Mar 18, 2021

Excellent service from sales person making sure that my wish list was completed on new vehicle.

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Google Mar 18, 2021

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Google Mar 16, 2021

Hiedi goodwich is the best and everyone was so very nice

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Google Mar 15, 2021

They are an awesome place to deal with for purchasing a vehicle, especially Jim Rugg!! He is an excellent salesman. He definitely goes above and beyond to help his customers. Anyone who wants to purchase a vehicle should definitely go to them

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Google Mar 15, 2021

Definitely one of the best car buying experiences I’ve ever had. The low key, no pressure, informative and friendly staff went a long way for me. Thank you!!!

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Google Mar 12, 2021

Appointment was on time and finished before I expected--worked out well-Steve

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Google Mar 7, 2021

One of the best truck buying experience I’ve ever had straight up professional and extremely knowledgeable about the vehicle I will 100% continue to use this dealership and sales person a truly nice and hassle free experience

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Facebook Mar 5, 2021

My experience was fast and amazing, I had the best sales person there, she is sweet, professional, and got me in and out fast with full success. Thank you Heather Thurber !

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Google Mar 2, 2021

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Facebook Mar 2, 2021

Had a great truck buying experience. Heather went above and beyond

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Google Mar 2, 2021

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Google Mar 1, 2021

No issues. Great service

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Google Mar 1, 2021

I've been to many dealer ships in my lifetime and this is the first time I never felt pressured into purchasing a vehicle. The sale was done at my pace and I'm extremely happy with the vehicle I leased. Thanks!

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Google Feb 25, 2021

Everything was completed.

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Google Feb 20, 2021

Thanks Springfield Buick GMC. Thank you for all your help Hidi.

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Google Feb 20, 2021

Heidi went above and beyond to help us upgrade our truck. Hands down the best sales experience. If you are looking for a vehicle, contact Heidi. You won’t be sorry!

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Google Feb 17, 2021

My Sierra 1500 went in for resetting air bag and various other related problems after an accident. As always, I am happy with the work done. Responsive staff, competent mechanics.

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Facebook Feb 14, 2021

They were professional and made the transaction easy.

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Google Feb 14, 2021

Casie was a professional from the start. The easiest car buying experience ever. Even had the vehicle delivered to my work. Highly recommend

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Google Feb 8, 2021

Andre was great, very knowledgeable.

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Google Feb 6, 2021

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Google Feb 3, 2021

Very professional and to the point. Gets the job done quickly and accurately. Staff is friendly and knowledgeable.

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Facebook Feb 2, 2021

Melanie Rugg was great She was patient with me and kept me posted on anything new as far as what I was looking for and when signed on truck and was all done she made sure to go over everything on truck before I left She will be my salesperson from now on Thank you Melanie Chuck

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Google Jan 30, 2021

I was greeted by a very friendly service rep and shown to the waiting area and told there was refreshments if I’d like one

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Facebook Jan 27, 2021

I was greeted right off by a very friendly associate and was escorted to the person I was going to be working with. I am happy with my experience I was taken through the whole sale and any questions I had were answered and if he didn't know he found out. I am happy with the car he found for me

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Google Jan 27, 2021

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Google Jan 20, 2021

Hedi is the best! She is always so nice and explains everything to you so there are no surprises. I'll always come back for her! Thank you Hedi!!!!!

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Google Jan 14, 2021

Nothing but nice words from everyone who helped fix my car and they got me in so fast. They finished earlier than they told which helps me so much!

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Google Jan 5, 2021

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Google Jan 5, 2021

As always the service department at Springfield GMC was exceptional. They got our vehicle looked at promptly and had us on our way in no time. There service team “especially Wayne” is outstanding and they go out of there way to help with any of your service needs. 😊

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Google Jan 2, 2021

Melanie was excellent. Had a great experience.

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Google Dec 25, 2020

I love our new car! How do you work very hard to get us in that car. We appreciate them very much. Thanks guys!

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Google Dec 22, 2020

Had my vehicle serviced here and the service was fantastic! They got me in and out. I would recommend them to everyone in the area. Thank you Springfield Buick GMC, I'll definitely be back!

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Google Dec 21, 2020

Very smooth great staff

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Google Dec 15, 2020

Allison was great in taking care of the service we had done. Kept me informed at all times.

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Google Dec 14, 2020

Dealership was very accommodating. Heather was very pleasant to work with and we were able to negotiate a successful deal. A win win for all. Love my truck

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Google Dec 10, 2020

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Google Dec 7, 2020

They are always so helpful and professional. They were very kind to fit us in for an appointment time that worked and let us know as soon as the car was ready. Its always a pleasure to do business with them.

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Google Nov 25, 2020

None

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Google Nov 23, 2020

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Facebook Nov 19, 2020

Heather and the team always make it an easy buying process. At the beginning I wasn’t too sure they would have what I wanted for my budget but she got it done in no time. It’s always a great experience and stress free!

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Google Nov 19, 2020

I haven’t bought a new vehicle in 12 years.. So when I was trying to decide what I wanted for a new vehicle, I decided that GMC was the way to go again.. I’d had such good luck with my Canyon.. I perused online sites and found a possibility at Springfield GMC.. Yes, it was an hour away, but decided I’d at least, check it out.. Made an appt via phone call (was able to hear trade in value and price quoted before test driving the new used truck) Jim R was my salesman..He had great people ...

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Facebook Nov 16, 2020

Walked In and I was introduced to Heidi Goodrich. I told her what I was looking for and the one I was looking at on line. We looked at the one I liked and she brought me over to a different one that she thought I would like better. She was right! In less then 3 hours, I walked in and drove away in my new 2020 GMC Terrian.

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Facebook Nov 11, 2020

if you want a very friendly no pressure experience, this is the place for you!

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Google Nov 10, 2020

The whole experience was great, i will look forward to going back for future business.

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Google Nov 10, 2020

you cant beat wayen rawson and the w hole maint team theyer great

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Facebook Nov 8, 2020

We came to Springfield Buick GMC Cadillac needing to purchase two vehicles within a certain budget. Andre worked with us to make this happen. And when a hiccup occurred during an inspection, the Springfield team worked to get it resolved quickly and with as little inconvenience as possible. Hiccups happen. It's how a business goes about resolving the situation that speaks volumes about who they are. I would highly recommend Springfield Buick GMC Cadillac.

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Facebook Nov 6, 2020

Sales people make it seamless and easy to get into a new ride Andre did a great job communicating with us thru the process Thanks Service went above and beyond to make things happen that needed to make the deal a sweet one. Thanks Wayne and all involved Thank you all ST

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Google Nov 1, 2020

Jim did what it took to get me into a truck that had the features,and accessories I wanted,at a payment I am comfortable with.

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Google Nov 1, 2020

I have bought just a few new cars in my life and I cannot say I think very much good about car sales persons in general. The few times I bought a vehicle, the sales people talked fast and were really slick. I always returned home with a new car, suspecting I overpaid and feeling like my backside should be sore. Then I met Zack at Springfield GMC. I came in to the dealership with a very specific set of specifications for a van. Zack patiently listened to my almost impossible requirements and then showed me a van that exceeded ...

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Google Oct 25, 2020

I went to get an oil change and ended up driving a new truck home. All I wanted was to try the new 1500 diesel and fell in love with it. The deal with Melanie was seamless and one that I thought was too much of a stretch for Springfield to agree to. I was wrong.

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Google Oct 22, 2020

Exceptional service. Courteous, professional and extremely knowledgable employees. I would highly recommend them.

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Facebook Oct 22, 2020

I have been to a lot of dealerships and most definitely would not recommend them, but jim ruggs was Definitely the kind of salesman you want! He was great, he wasn’t pushy at all like most salesman, which is why a lot of people stop going to dealerships and rely on the internet for purchasing a vehicle! He actually helped me pick out what I wanted in a pickup, as I have 4 kids, so not just any truck would do! In my experience, the next time I am in the market for another vehicle Springfield Buick GMC & Cadillac ...

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Google Oct 20, 2020

My experience with Melanie Rugg was awesome. I got a quick, great deal and I love my new to me GMC Terrain. Thank you Melanie 😊

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Facebook Oct 12, 2020

You guys are awesome! Heidi Goodrich was our salesperson and she’s the best! We purchased a gorgeous 2020 GMC Denali Dually and Heidi made the entire process so easy! She even came in on Sunday, her day off, to make sure we were happy and to do all the paperwork. Lucy and Max say thanks for the dog treats! We love love love our truck ...thanks again! (Now, if you were only a Lexus Dealer...I’d be trading up! 😃)

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Google Oct 10, 2020

We had a great experience buying two new-to-us vehicles from Andre at Springfield GMC. Andre was extremely helpful and went the extra mile to make sure we had the cars that suited us with the payments we wanted. He even personally delivered the cars to us! This was exceptional service. The cars are great and we look forward to driving these great cars. Thanks Andre and everyone at Springfield GMC. Great job!

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Google Oct 7, 2020

I just bought a 2016 Dodge Journey from them. Great deal. They gave me a decent amount for my trade in. Although I have some problems with my new suv I just bought from them. There amazing service team is working with me to fix these problems! Thanks

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Google Oct 6, 2020

Very pleasant!

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Google Oct 5, 2020

We had a great experience. Heather was flexible, Sunday was the only day we could meet, and she accommodated us. The process of buying out our lease was easy, and fast. I would recommend Heather Thurber, and Springfield Buick GMC Cadillac to anyone looking for a nice car and excellent service.

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Google Sep 28, 2020

Everyone was excellent to work with! Very accommodating to customer.

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Google Sep 27, 2020

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Facebook Sep 25, 2020

Great customer service not pushy.

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Google Sep 22, 2020

Experience was fine no problems service got me right in and out.

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Facebook Sep 22, 2020

Heidi Goodrich is an excellent sales person!! She has many years of experience which shows throughout the entire process of looking at a vehicle and then leasing/purchasing it. She was highly recommended by a few different friends and we are so happy that we went to see her. We will be bringing home our new 3500HD Diesel Pacific Blue Metallic truck this week. We’re so excited to start driving and showing off our new leased truck🤗❤️😊

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Google Sep 22, 2020

Heidi Goodrich is an excellent sales person!! She has many years of experience which shows throughout the entire process of looking at a vehicle and then leasing/purchasing it. She was highly recommended by a few different friends and we are so happy that we went to see her. We will be bringing home our new 3500HD Diesel Pacific Blue Metallic truck this week. We’re so excited to start driving and showing off our new leased truck🤗❤️😊

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Google Sep 21, 2020

We had been turned down or flat out told not to bother at other dealerships. I told, Andre, our salesman, that he had his work cut out for him as I was not very optimistic. Everyone there at Springfield GMC treated us fairly and honestly no hidden fees and worked hard to get us into a great Acadia at a great price. Thank you again and we’ll be back in a few years when ready to trade our other car.

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Google Sep 21, 2020

Jim Rugg was great help to us in leasing our new GMC Sierra Crew Cab. He listened to our needs & requests and provided us with a lease price that worked for both sides! Thank you Jim & Springfield GMC

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Facebook Sep 20, 2020

Had a great experience yesterday. I sat down with Andre McBreairty and he listened to me. He patiently described what was going on in the market, and what could fit my requirements within my budget. He did not try to persuade me in another direction. After some more discussion, he mentioned he might have just the vehicle I was looking for in the lot. While I took it for a spin, my trade in vehicle was evaluated. I had just one line item on their offer that I was uncomfortable with, it was quickly adjusted to my satisfaction and a ...

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Facebook Sep 18, 2020

Recently bought my 2011 Chevy Cruze from Springfield Buick GMC....all the way from central NY!! Every bit of this transaction was fantastic! I felt like the staff were all proud to work there and you couldn't beat the feeling of confidence their transparency gave me: no hemming or hawing, straight answers to every question, assistance at every turn AND when I was having some trouble making the road trip to see the car, they brought the car to ME!! AMAZING! It was EXACTLY as described. I highly commend Georgeann and Melanie for all their assistance. And their salesman gave ...

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Google Sep 15, 2020

When we walked in, we were unsure if we would find a vehicle that worked for us and our pockets. After working with Andre and the rest of the crew, we drove away with a vehicle we had wanted for a while and one that fits in our budget. Thank you!!

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Facebook Sep 15, 2020

Great experience with Melanie Rugg! Highly recommend dealing with her at this dealership.

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Google Sep 15, 2020

If you want a stress free, non sales pitch buy stop by and see Melanie Rugg. She made this a simple and seamless transaction. Highly recommend!

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Facebook Sep 14, 2020

Our initial visit was disappointing, I had my mind set on a new Cadillac lease, but we couldn’t make the numbers work 🙁. Shopped around but couldn’t get the Cadillac out of my head! After several calls to the dealership, I spoke to the owner, and my 2020 Cadillac was delivered last Thursday and boy am I happy!! Thank you Mr Toll for your help, my dream has come true!

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Google Sep 14, 2020

Had a great experience! Zach and his manager were great and got us into something we wanted! Will definitely go back.

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Facebook Sep 14, 2020

Awesome experience with Zach definitely five star service and help thanks Zach

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Facebook Sep 14, 2020

Had a great experience today! Zach was able to get us in a new to us car in a price range we could afford! Super friendly staff and my son got a free computer. Will definitely go back to them!

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Google Sep 13, 2020

Great buying experience, hassle free, purchased and delivered within 24 hours.

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Facebook Sep 13, 2020

Outstanding experience with all the sales folks we got such a great deal on a new Sierra!!!!

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Facebook Sep 11, 2020

Good service done quick.care that all is good for vehicle.

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Google Sep 11, 2020

Awesome dealership. Went above and beyond to get rhe Quigley Van I wanted to me.

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Google Sep 11, 2020

Service was excellent and done in a timely manner

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Google Sep 1, 2020

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DealerRater Aug 30, 2020

This dealer is TOP NOTCH! Let's just start by saying I have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dealership randomly from just shopping on their website and being frustrated with the service and the run around I was getting for pricing at other dealers. I was getting the "we are selling so many trucks we aren't giving anyone any discounts right now" speech... I happened to get connected with the commercial sales manager, he was AWESOME! He gave ...

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DealerRater Jun 11, 2017

Gary with IAM listened to me and helped get me the truck I wanted. I have purchased 7 vehicles here and this was my best experience.

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