Customer Testimonials

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Google Jun 11, 2021

Fantastic service!

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Google Jun 10, 2021

Heidi was so amazing! I have refered a few people to her after having the easiest purchase of my life. I can not believe how much work she put into me getting my new vehicle. She is a real asset to Springfeld GMC!

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Google Jun 7, 2021

Contacted within 24 hours to setup an apt. Dealership was very clean and they offered service right away. We had the same salesman through the whole experience. Overall a quality experience.

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Google Jun 4, 2021

This dealership was absolutely amazing in helping me with my very first Cadillac purchase! My sales person was so knowledgeable & really patient in helping me to customize my new XT4 setting to my liking! Will absolutely recommend to everyone I know.

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Google May 30, 2021

Heidi was great to deal with and had me in and out in 45 minutes.

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Google May 27, 2021

Heidi did all a great sales person should do to help her customer obtain the vehicle of our choice for a reasonable lease payment price. Thanks Heidi!

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Google May 23, 2021

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Google May 21, 2021

Melanie is an absolute joy to work with. Coming in on her day off to deliver my vehicle, and make the deal work for me.

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Google May 20, 2021

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Google May 17, 2021

Went to Dealership to look at GMC Pickups and after a great experience with Melanie Rugg, I leased the truck and drove it home the same day. Thank you Melanie for a great experience and selling me a truck that I truly wanted.

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Google May 16, 2021

Very quick responses with no lengthy negotiations just a quick honest fair deal. Out of five dealers ships Springfield gmc was the quickest and easiest to come to a deal. I will definitely be a returning customer.

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Google May 12, 2021

Best car buying experience ever! Heather is super to deal with, she is a hard worker and a real go getter!

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Google May 11, 2021

Excellent sales service from Jason and his sales manager this past Sunday. Worked with me to purchase my first new vehicle, and I left with a pleasant experience that was good for both parties. Would consider a vehicle from Springfield GMC anytime I might be in the market.

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Google May 11, 2021

This dealership is one of the best from the service, to parts, sales, and the best for end the salespeople!!!!! I forgot the management is also one of the best... They had two great dealership Newport and Springfield now they only have one. bob Miller

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Facebook May 6, 2021

This is my second truck I bought from here. Both experiences were great. Folks are very knowledgeable and the whole process was smooth. Never felt pressured or concerned about my purchase. Highly recommend checking them out

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Google May 6, 2021

This is my second truck I bought from here. Both experiences were great. Folks are very knowledgeable and the whole process was smooth. Never felt pressured or concerned about my purchase. Highly recommend checking them out.

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Google May 5, 2021

Wonderful customer service, clean waiting room and completed repairs done within my time required.

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Google May 5, 2021

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Google May 5, 2021

The sales department is one of the best I've dealt with! My new purchase was one of the smoothest purchases I've ever done and I usually trade up every few years, will definitely use Springfield GMC again!!

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Google May 4, 2021

Jim was awesome again. Always make the process of buying a new vehicle easy.

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Google May 4, 2021

Melanie is awesome!!!! Great job! Perfect car for my needs! Painless process! Def went the extra mile.

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Google May 3, 2021

It was an awesome experience there thanks to Heather Thurber. To Heather Thurber who came in on her day off which coincidently was her birthday to close out the deal. Wow! Extraordinary customer service and a great experience. Terri Melville

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Google May 3, 2021

Where do I begin....they are great! My wife is happy, so what else can I say. We made an out of town purchase, they provided all the info we needed to make a decision. They even offered solutions we did not know we needed about vehicle pickup. When it came to paperwork, the finance team had their stuff together and could not have made it easier. Very pleased. Thank you to the team at Springfield.

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Google May 2, 2021

Great customer service ! Smooth transaction and delivery !

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Google May 1, 2021

The staff was very helpful thru the process of turning in my old lease for my new lease. Very pleasant experience.

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Google Apr 30, 2021

My journey of finding the right truck and cost was a long process. I was so very lucky to work with Melanie from Springfield GMC. She kept up with the constant emails and phones calls from me. She was amazing. This was my first time dealing and working with Springfield GMC and it will not be my last. Thanks again! Harold Craig

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Facebook Apr 29, 2021

Becca Ferland was understanding, supportive, friendly, and really genuinely cared about making sure I got everything I wanted, and also assisted my best friend Jody with a purchase. She's absolutely wonderful, and as long as you keep her, and employ people like her, I'll be a customer for life. Just keep an eye on her soda consumption! 😉 Everyone else I encountered at the dealership was also friendly and welcoming. I'm glad I found my new vehicle purchasing home. Springfield Buick GMC is amazing, highly recommended!

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Facebook Apr 28, 2021

Melanie was great, she made the process easy and stress free! No games! Definitely recommend Springfield Buick GMC Cadillac!

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Google Apr 27, 2021

After two phone calls I had the deal I wanted on a 2021 Sierra crew cab. My sales person Heidi was easy to deal with and everyone at the dealership is nice and respectful. This is the 3rd GMC truck I have leased from Springfield. Too bad other dealerships don't work the way Springfield does.

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Google Apr 26, 2021

Becca Ferland was understanding, supportive, friendly, caring, and really genuinely cared about making sure I got everything I wanted, and also assisted my best friend with a purchase. She's absolutely wonderful, and as long as you keep her, and employ people like her, I'll be a customer for life. Just keep an eye on her soda consumption! 😉 Everyone else I encountered at the dealership was also friendly and welcoming. I'm glad I found my new vehicle purchasing home. Springfield Buick GMC is amazing, highly recommended!

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Google Apr 25, 2021

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Facebook Apr 25, 2021

This is the second vehicle that we have bought from Springfield Buick and Heather Thurber has been our sales person for both of them.She is very knowledgeable about the new vehicle‘s and getting help on the trade in’s . Service is very accommodating to your schedule for your service’s.I would highly recommend using HeatherThurber as a sales person for all your needs when you go for a used or new vehicle at Springfield Buick GMC Cadillac in Springfield

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Google Apr 23, 2021

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Google Apr 21, 2021

was very good , just need a sports bar when we have to wait a while 😉

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Google Apr 18, 2021

Everyone was present, paid attention to our request and got the car we wanted.

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Google Apr 15, 2021

Steve Horsky was great! He was friendly and helpful and worked hard to make everything turn out perfect. Ask for Steve!

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Google Apr 15, 2021

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Google Apr 13, 2021

I am very happy with my long distance p[purchase. Buying this via email and phone was a lot easier than going to any dealership. This is the third vehicle I have bought out of state and by far the smoothest. Thank you very much!

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Facebook Apr 12, 2021

Just leased another GMC Acadia from Springfield GMC. EXCELLENT SERVICE! Thank you 😊 Heather Thurber❤️

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Google Apr 12, 2021

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Facebook Apr 11, 2021

We’ve now bought our last two vehicles here and have always been treated with respect. Never tried to sell us on something we weren’t looking for. Our salesman, Andre did a awesome job both times, return customer

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Google Apr 11, 2021

i thought heidi was excellent. she listened to what i was looking for. she was also very pleasant to work with. my only concerns at this time is the time it takes to get it done.

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Google Apr 9, 2021

I had an issue with the service department on my 2019 GMC truck. The service department was very nice in solving the issues and they made it right. Thank you so very much!!!

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Google Apr 5, 2021

Was a great experience purchasing my truck not pushy told them what I wanted for a monthly payment and they made it happen very pleasant staff to work with

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Google Apr 2, 2021

Always great! Thanks Jim Rugg for finding us our new car.

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Google Apr 2, 2021

Everyone was very helpful, friendly, and professional.

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Google Apr 1, 2021

Jim was knowledgeable and great to work with! He made the process of buying a truck a smooth one.

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Google Mar 31, 2021

Heather did an exceptional job and helped us through the entire process. They gave us a great deal too!

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Facebook Mar 31, 2021

Their sales team is phenomenal. Why? Melonie Rugg professionalism is off the charts. She listens to what you’re looking for and than goes above and beyond to make it happen. Both vehicles we have bought in the past year have been through Melonie and both experiences were painless, smooth and easy. I highly recommend Springfield Buick GMC.

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Google Mar 30, 2021

Honor...Paint cholate pain, scatch

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Google Mar 30, 2021

It was all good and I will be back and do it all again

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Facebook Mar 29, 2021

Great experience and we are happy owners of a pre owned truck. We tried out new and used. Jim Rugg was awesome and treated us very well.

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Google Mar 25, 2021

Just bought my fourth truck from Springfield GMC, Heather as usual was fantastic, straight forward and pleasant to do business with, I always tell people to go visit Springfield GMC. Thanks again.

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Google Mar 24, 2021

Well worth the short ride from Rutland! Heidi was great and made my purchase extremely easy. No pressure, hometown deal will get what you’re looking for.

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Facebook Mar 22, 2021

Excellent experience! A little hesitant about buying remotely, Melanie made it so easy. Very happy with the whole transaction

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Google Mar 22, 2021

Melanie was outstanding..She was polite, she listened to what we wanted. Hands down the nicest people. They were super kind to my 11 yr old Autistic son. Patient with us while we try to keep our child contained. They went above and beyond so that we could keep our Kia which was awesome! Thank you guys so much we will surely do business with you again!!! Sincerely Nicole Donald and Elijah Moore

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Facebook Mar 19, 2021

not happy i have to sign my state tax return over to pay my bill, wish my back up Carma was clear as the loaner, wish i could keep the loaner its a nice ride

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Google Mar 18, 2021

Excellent service from sales person making sure that my wish list was completed on new vehicle.

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Google Mar 18, 2021

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Google Mar 16, 2021

Hiedi goodwich is the best and everyone was so very nice

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Google Mar 15, 2021

They are an awesome place to deal with for purchasing a vehicle, especially Jim Rugg!! He is an excellent salesman. He definitely goes above and beyond to help his customers. Anyone who wants to purchase a vehicle should definitely go to them

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Google Mar 15, 2021

Definitely one of the best car buying experiences I’ve ever had. The low key, no pressure, informative and friendly staff went a long way for me. Thank you!!!

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Google Mar 12, 2021

Appointment was on time and finished before I expected--worked out well-Steve

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Google Mar 7, 2021

One of the best truck buying experience I’ve ever had straight up professional and extremely knowledgeable about the vehicle I will 100% continue to use this dealership and sales person a truly nice and hassle free experience

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Facebook Mar 5, 2021

My experience was fast and amazing, I had the best sales person there, she is sweet, professional, and got me in and out fast with full success. Thank you Heather Thurber !

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Google Mar 2, 2021

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Facebook Mar 2, 2021

Had a great truck buying experience. Heather went above and beyond

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Google Mar 2, 2021

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Google Mar 1, 2021

No issues. Great service

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Google Mar 1, 2021

I've been to many dealer ships in my lifetime and this is the first time I never felt pressured into purchasing a vehicle. The sale was done at my pace and I'm extremely happy with the vehicle I leased. Thanks!

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Google Feb 25, 2021

Everything was completed.

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Google Feb 20, 2021

Thanks Springfield Buick GMC. Thank you for all your help Hidi.

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Google Feb 20, 2021

Heidi went above and beyond to help us upgrade our truck. Hands down the best sales experience. If you are looking for a vehicle, contact Heidi. You won’t be sorry!

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Google Feb 17, 2021

My Sierra 1500 went in for resetting air bag and various other related problems after an accident. As always, I am happy with the work done. Responsive staff, competent mechanics.

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Facebook Feb 14, 2021

They were professional and made the transaction easy.

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Google Feb 14, 2021

Casie was a professional from the start. The easiest car buying experience ever. Even had the vehicle delivered to my work. Highly recommend

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Google Feb 8, 2021

Andre was great, very knowledgeable.

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Google Feb 6, 2021

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Google Feb 3, 2021

Very professional and to the point. Gets the job done quickly and accurately. Staff is friendly and knowledgeable.

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Facebook Feb 2, 2021

Melanie Rugg was great She was patient with me and kept me posted on anything new as far as what I was looking for and when signed on truck and was all done she made sure to go over everything on truck before I left She will be my salesperson from now on Thank you Melanie Chuck

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Google Jan 30, 2021

I was greeted by a very friendly service rep and shown to the waiting area and told there was refreshments if I’d like one

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Facebook Jan 27, 2021

I was greeted right off by a very friendly associate and was escorted to the person I was going to be working with. I am happy with my experience I was taken through the whole sale and any questions I had were answered and if he didn't know he found out. I am happy with the car he found for me

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Google Jan 27, 2021

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Google Jan 20, 2021

Hedi is the best! She is always so nice and explains everything to you so there are no surprises. I'll always come back for her! Thank you Hedi!!!!!

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Google Jan 14, 2021

Nothing but nice words from everyone who helped fix my car and they got me in so fast. They finished earlier than they told which helps me so much!

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Google Jan 5, 2021

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Google Jan 5, 2021

As always the service department at Springfield GMC was exceptional. They got our vehicle looked at promptly and had us on our way in no time. There service team “especially Wayne” is outstanding and they go out of there way to help with any of your service needs. 😊

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Google Jan 2, 2021

Melanie was excellent. Had a great experience.

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Google Dec 25, 2020

I love our new car! How do you work very hard to get us in that car. We appreciate them very much. Thanks guys!

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Google Dec 22, 2020

Had my vehicle serviced here and the service was fantastic! They got me in and out. I would recommend them to everyone in the area. Thank you Springfield Buick GMC, I'll definitely be back!

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Google Dec 21, 2020

Very smooth great staff

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Google Dec 15, 2020

Allison was great in taking care of the service we had done. Kept me informed at all times.

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Google Dec 14, 2020

Dealership was very accommodating. Heather was very pleasant to work with and we were able to negotiate a successful deal. A win win for all. Love my truck

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Google Dec 10, 2020

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Google Dec 7, 2020

They are always so helpful and professional. They were very kind to fit us in for an appointment time that worked and let us know as soon as the car was ready. Its always a pleasure to do business with them.

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Google Nov 25, 2020

None

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Google Nov 23, 2020

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Facebook Nov 19, 2020

Heather and the team always make it an easy buying process. At the beginning I wasn’t too sure they would have what I wanted for my budget but she got it done in no time. It’s always a great experience and stress free!

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DealerRater Aug 30, 2020

This dealer is TOP NOTCH! Let's just start by saying I have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dealership randomly from just shopping on their website and being frustrated with the service and the run around I was getting for pricing at other dealers. I was getting the "we are selling so many trucks we aren't giving anyone any discounts right now" speech... I happened to get connected with the commercial sales manager, he was AWESOME! He gave ...

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DealerRater Jun 11, 2017

Gary with IAM listened to me and helped get me the truck I wanted. I have purchased 7 vehicles here and this was my best experience.

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