Customer Testimonials

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Google Jul 1, 2022

We are happy with the experience we had at Springfield Buick GMC Cadillac. As a new resident of the area we were pleased to find the same professional and courteous treatment that we had in our previous location.

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Facebook Jun 22, 2022

Overall experience was pleasant and our salesperson was over the top very helpful in all aspects of the purchase of our vehicles.Highly recommend Springfield Buick GMC for any or all of your purchases in the future.

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Google Jun 21, 2022

Great experience. Pleasant people to deal with. Very professional and would recommend them to anybody looking to buy a vehicle.

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Google Jun 20, 2022

Becca was great. She was on top of getting me information on a truck I was looking for. She care about what I wanted not what they have. I would say best vehicle buying experience I have had.

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Google Jun 17, 2022

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Google Jun 17, 2022

Melanie was prompt and helpful. It was a very easy and quick transaction. Everyone we worked with was professional and it was a great buying experience. We really appreciate it!!

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Facebook Jun 16, 2022

We've always been treated right at this dealership, even before our daughter worked there (for those of you who think we get preferential deals). Forthright communication, polite associates, and good business practices make this our dealership of choice!

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Google Jun 15, 2022

Heather was right on top of everything . She had great suggestions . Everything was expedited . I have frankly never had such good customer service .

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Google Jun 14, 2022

They performed my trucks routine oil and filter change and rotated the tires, performed a Block Heater recall and replaced my coolant recovery tank which had a defective sensor. Apparently you have to replace the tank as an assembly. When I went out to get the truck and leave the hood open warning would keep coming on. They did come out and look at it and said the Latch assembly would need to be replaced as the switch for the hood open indicator was internal in the latch. This would be an additional charge and not covered under warranty. They ...

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Google Jun 13, 2022

Steve and Matt were great! They got paperwork ready before our arrival so that we could get in and out quickly since our children had to come with us. Great experience!

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Facebook Jun 12, 2022

Casie was amazing helping us get our new truck. We are very pleased with Springfield Buick GMC and would highly recommend them. She stepped right up and helped our daughter same day.

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Google Jun 8, 2022

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Google Jun 6, 2022

Quick, professional service. I wasn't sold anything I wasn't looking for. Thanks

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Google Jun 2, 2022

I had a abs sensor lite come on and stopped in without an appt. They diagnosed the problem and fixed the problem. Excellent service and Wayne is the best. I have been going here since they opened the dealership and have been totally satisfied.

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Google Jun 2, 2022

We have worked with Heidi for the last 4 cars and we wouldn’t have anyone else. Heidi’s hard work, dedication to her customer’s expectations are outstanding. She’s honest; finding what’s right for the customer- not to sell a higher priced vehicle.

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Google Jun 1, 2022

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Google Jun 1, 2022

This is my second truck I bought from them. Great experience both times.

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Google Jun 1, 2022

Becca Ferland was extremely professional and I commend her and the dealership for their diligence during this difficult time with the supply chain delays. This purchase was the most seamless new vehicle transaction I ever had. I will highly recommend Springfield GMC.

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Google May 29, 2022

Great place to buy a vehicle! Erik Robinson was fun to deal with and the only pressure we had was from falling in love with our 2019 Blazer. Will definitely return for our next vehicle!

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Facebook May 24, 2022

We have purchased several vehicles from Jim Rugg. We find him very down to earth, personable, knowledgeable and helpful! Thank You Jim!

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Facebook May 23, 2022

Heather was amazing! She made the stressful process of trading in our 20 year old GMC Sierra and buying a new one very enjoyable. She answered all of our questions and adressed all of our concerns with care, and even took an after-hours call on her personal cell to help us. Thank you so much Heather! 👍

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Google May 23, 2022

We bought a new GMC Canyon AT4 truck from Springfield GMC with the help of Heather. We were lucky enough to have ordered the truck we wanted in April and have it delivered to our home in May!! Heather made the process easy and was very professional and answered all of our questions promptly. We would highly recommend purchasing a vehicle from Heather at Springfield GMC!! We are very happy with our new Canyon!

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Google May 20, 2022

Casie is amazing!!! This is the second car she helped our family get! She was professional, caring, and looked out for us. She made the car shopping experience smooth! Thank you!!

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Google May 17, 2022

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Google May 17, 2022

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Google May 14, 2022

Casie our salesperson was great. She had the truck waiting for us to look at and test drive as she had promised, handed us the keys and said take it for a ride. After the purchase she made sure to go over the truck with us and worked to get running boards put on the truck so I did not have to be a mountain climber to get in. Katie in finance was great and walked us thru the whole process. Our first experience was awesome. Was very suprised to be able to get a new truck that day. The ...

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Google May 12, 2022

Quick friendly service was pleased with today's visit

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Google May 11, 2022

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Google May 10, 2022

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Google May 10, 2022

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Google May 8, 2022

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Google May 7, 2022

I had a great experience with Heidi Goodrich here at Springfield GMC. As a very nervous first time car buyer with a solid idea of what I was looking for numbers wise, I was hesitant to go through a dealership for a vehicle. Heidi met me where I was at, treated me respect, and gave me a fair deal considering the crazy market for vehicles right now. Very happy with my purchase!

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Google May 7, 2022

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Google May 4, 2022

Fantastic service! Every person I spoke with was amazing and my experience was well worth driving 1 hour to their location to get work done to me vehicle. I will be using them for all my future needs.

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Facebook May 3, 2022

Eric was very pleasant, polite and helpful. Others I met were pleasant also. However, I think the whole process took to long…not sure why the car wasn’t preped before my arrival as I had an appointment and had committed to a a lease deal prior.

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Google May 3, 2022

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Google May 3, 2022

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Google May 3, 2022

This was by far the best experience I have ever had buying a vehicle. I can not say enough good things about my experience and will be sure to send every single person I know to Springfield Buick GMC Cadillac.

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Google May 2, 2022

Everyone is always very helpful and the Service Department at Spfld. GMC is THE BEST!!!!

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Google May 2, 2022

Hands down, one of the best experiences I've ever had buying a car. The entire staff was on point but Melanie went above my expectations. Truly the best customer service experience ive had in a long time. Very attentive, knowledgeable, and supportive throughout the process. I recommend this dealership to anyone who is looking for a hassle free process with a smile. Thank you guys for the excellent service!!!!

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Google Apr 27, 2022

I'm very happy with all of the help that I got from everyone. Everyone was very nice and friendly. They were very helpful all of the way through buying the truck that I bought. Thank you too everyone ☺️

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Google Apr 26, 2022

The service is excellent

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Google Apr 23, 2022

Had some issues with the service department but Wayne in service got it straightened out.

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Google Apr 21, 2022

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Google Apr 21, 2022

Melanie Rugg was great to work with and very pleasant, she went the extra mile to get my son into the vehicle that he really wanted. I would request that if anyone is looking for a vehicle to go see Melanie Rugg, she will help you

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Google Apr 20, 2022

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Google Apr 16, 2022

Was quick service and as always everyone is super friendly. The waiting room is very clean and quiet

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Facebook Apr 16, 2022

Heidi did a great job. She was very courteous , helpful, and answered all of our questions. The other staff members we met also helped in their areas of expertise. Nice experience…

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Google Apr 15, 2022

Jim Rugg is great to work with, everyone at GMC is so nice, accommodating and goes the extra mile for their customers!

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Google Apr 14, 2022

I have bought several vehicles from here and have always been treated with respect. Heidi is wonderful, she and the other staff go out of their way to make the buying experience not only painless but enjoyable.

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Google Apr 11, 2022

The service department is always professional and responsive

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Google Apr 10, 2022

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Google Apr 9, 2022

Casie in sales was great. Allison who has helped me in the past as well as the gentleman who helped me today in service are very helpful as well. Much better experience all around than I've had with key/team nissan. I don't feel like they are doing the classic auto shop gimmicks with brakes and filters every time. They all helped me resolve a couple minor problems. I don't recommend anything to anyone and I hate driving to Springfield from home but I would actually recommend Springfield gmc Buick Cadillac despite the fact there are Chevy/...

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Google Apr 9, 2022

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Google Apr 9, 2022

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Google Apr 8, 2022

Shout out to Becca Ferland! She was a pleasure to work with and purchasing the vehicle was extremely effortless. Would highly recommend her.

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Google Apr 8, 2022

This was the easiest experience I've ever had getting a car both Steve and Matt were really professional and I couldn't be happier with the car I will definitely be returning in the future thanks again guys !!!!

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Google Apr 6, 2022

Heather and the rest of the Autosaver team made it very easy to trade in my truck and purchase a new GMC Sierra. Heather made my experience of buying my new truck very stress free. Thank you!

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Facebook Apr 5, 2022

Truly amazing customer service thank you Jim rugg and the rest of the springfield gmc team for everything the acadia fits our family and we are truly happy customers !!!

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Google Apr 5, 2022

Truly amazing customer service thank you Jim rugg and the rest of the springfield gmc team for everything the acadia fits our family need and we are truly happy customers !!!

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Google Apr 2, 2022

Top notch service! Heidi was amazing

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Google Apr 1, 2022

Love doing my business with you ,your always friendly and kind when I walk through your doors. The service is always awesome.

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Google Apr 1, 2022

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Facebook Apr 1, 2022

This place is great, I enjoy doing business at Springfield Buick GMC Cadillac

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Google Mar 31, 2022

The most helpful place I've ever delt with

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Google Mar 31, 2022

As usual Heidi was great! She goes above and beyond to help us get what we are looking for. We are happy this far with our New 2022 GMC Terrain

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Google Mar 31, 2022

Good service beginning with Service Advisors at check-in... Clear/concise description of car repairs and problems.

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Google Mar 30, 2022

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Google Mar 30, 2022

I had a great experience Katie was great to work with and made the deal go smoothly.

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Google Mar 28, 2022

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Google Mar 28, 2022

The service team went out of their way to help my husband and me when we broke down far from home. They were friendly, professional, and knowledgeable. Highly recommend!

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Google Mar 27, 2022

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Google Mar 26, 2022

Never enjoyed purchasing a new automobile as much as purchasing one from Melanie Rugg at Springfield GMC. Melanie goes above and beyond to help her customer. She is knowledgeable about the product she is selling. Everyone was great and willing to help make your sale pleasurable.

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Google Mar 25, 2022

The customer service is great. They are always super friendly and helpful. Fran who worked on my car and has in the past is awesome. Always willing to answer questions and keeps in contact me the whole time about what's going on and what the status of the vehicle is.

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Google Mar 24, 2022

So glad we decided to go back to Springfield GMC. Heather Thurber was TERRIFIC!! Not one email or text went unanswered. She knows her stuff.

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Google Mar 24, 2022

Many blessings and bravos to Georgeanna for advice that helped me through a scary moment when the ignition locked and I couldn't unlock it. The manual was of little help but Georgeanna's instructions were clear and precise on just how to free the lock. In less than five minutes, I did it! Even AAA didn't want to bother. Just tow it for service. Well, this is one service advisor worth her weight in gold. Johanna

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Google Mar 24, 2022

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Google Mar 23, 2022

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Google Mar 21, 2022

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Google Mar 19, 2022

Great staff, comfortable waiting area, service is always prompt.

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Google Mar 18, 2022

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Google Mar 15, 2022

Had a great experience from start to finish purchasing a new Sierra. Becca was patient with us to test drive a few to find the right one and has a great sense of humor. Will not hesitate to recommend Becca and the team at Springfield Buick GMC. Very professional.

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Google Mar 15, 2022

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Google Mar 15, 2022

We call for service and get immediate time and excellent service. All the staff we have worked with are very polite to us.

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Google Mar 14, 2022

Quick and easy oil change and tire rotation.

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Google Mar 12, 2022

Good 👍

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Google Mar 11, 2022

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Google Mar 11, 2022

Found everyone to be helpful and courteous. Went out of their way to find me the vehicle I wanted. Mike Allard

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Google Mar 10, 2022

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Google Mar 10, 2022

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Google Mar 9, 2022

Very informative, timely, and easy to work with!

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Google Mar 9, 2022

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Google Mar 6, 2022

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Google Mar 5, 2022

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Google Mar 5, 2022

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Google Mar 3, 2022

We have bought 6 vehicles from Springfield we have the best sales person to work with Casey Belmont . Casey is always can answer a question or get the help you need Casey you are awsome

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Facebook Mar 2, 2022

Could you please change it to Springfield VT Buick GMC Cadillac To close to Springfield MA

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DealerRater Aug 30, 2020

This dealer is TOP NOTCH! Let's just start by saying I have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dealership randomly from just shopping on their website and being frustrated with the service and the run around I was getting for pricing at other dealers. I was getting the "we are selling so many trucks we aren't giving anyone any discounts right now" speech... I happened to get connected with the commercial sales manager, he was AWESOME! He gave ...

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DealerRater Jun 11, 2017

Gary with IAM listened to me and helped get me the truck I wanted. I have purchased 7 vehicles here and this was my best experience.

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